Shipping conditions
We ship with the Austrian POST AG within the EU and with DHL Express to destinations outside the EU.
The costs for shipping depend on the country of destination.
The shipping costs are calculated dynamically based on the items in the shopping cart. You can see the current shipping costs at any time in the shopping cart and can therefore cancel your order at any time before completing it, should you not agree with the shipping costs.
Terms of payment
Invoice amounts including shipping costs are due in advance and without deduction when ordering.
We accept SEPA transfers in EURO to our business account, payments by immediate bank transfer, payments by PayPal and thus also credit card payments via PayPal and payments via Amazon Pay, if you already have an Amazon account.
Delivery time
We do not have any ready-made sets in stock, but will personally put together the items of your order for you with love and the greatest care after receipt of payment.
The total delivery time depends on the receipt of payment, the processing time for your order and the post.
The delivery time is usually 2 weeks for deliveries to Germany and Austria. Due to the current Corona crisis, there are delays at our suppliers as well as in the dispatch by the post, which we cannot influence. This can lead to delivery times up to 4 weeks or longer.
International:
Keep in mind that if you order from outside the EU, you will have to pay customs duties and possibly import VAT at your local customs office. These vary from country to country and cannot be calculated by us for you in advance. In any case you will receive a tracking ID from our shipping service provider. With this you can contact the DHL Express office in your country or the customs authority in your country if you have any questions regarding customs matters.
Returns:
For incoming returns, which the deliverer could not deliver despite correct address to the customer, we charge a processing fee of 25 EUR. The cost of the new shipment is to be borne by the customer. We reserve the right for goodwill solutions.